A technical handbook for network sales and customer service personnel
One of the most significant challenges in any technical organization is knowledge transfer: getting the knowledge from those "in the know" (network engineers or consultants) to those on the "front lines" (those individuals who are...
This guide is the point-of-entry document for understanding the basics of the SAS Intelligence Platform. It discusses the benefits of the SAS Intelligence Platform to businesses, describes the architecture of the SAS Intelligence Platform, and provides an overview of each software component in the platform.
The Internet encompasses all types of websites, from social media monoliths to individual
blogs, from Justin Timberlake fan sites to Fortune 500 businesses. Everyone has a voice, and
the medium has become the ultimate level playing field for those seeking to interact with
the world through an always-on, instantly available, nearly...
Providing answers to real questions from software developers and business analysts, this succinct guide describes practical techniques for gathering and managing software requirements that help you meet project specifications and customer expectations.
Data mining and knowledge discovery (DMKD) is a rapidly expanding field in computer science. It has become very important because of an increased demand for methodologies and tools that can help the analysis and understanding of huge amounts of data generated on a daily basis by institutions like hospitals, research laboratories, banks, insurance...
Going Wireless delivers the unexpected by showing how wireless is transforming every type of enterprise from micro-businesses to multi-national conglomerates.
Award-winning technology journalist Jaclyn Easton begins with an in-depth look at owning your customers and clients through mobile commerce -- whether your company focuses on...
This title presents the fast and easy way to improve call center management and response. Are you a call center professional seeking trusted and practical advice for improving your results and positively affecting your company's bottom line? Now updated with coverage of the latest technological advancements and developments in the field,...
Sales promotion is one of the most powerful weapons available to sales and marketing staff, and is used more than any other type of marketing- because it works. Almost 60% of sonsumers regularly take advantage of some form of sales promotion each month.
Packed with practical examples as well as new and updated case...
Having dealt with in-depth analysis of SS#7, GSM and GPRS networks I started to monitor UTRAN interfaces approximately four years ago. Monitoring interfaces means decoding the data captured on the links and analysing how the different data segments and messages are related to each other. In general I wanted to trace all messages...
Forget the hassles and cost of old-fashioned office and business software: Now, you can do everything online with Zoho! Discover how to make the most of the amazing online applications that over a million people are already using! Here are complete step-by-step instructions and great insider tips for using Zoho’s 15...
Pro Website Development and Operations gives you the experience you need to create and operate a large-scale production website. Large-scale websites have their own unique set of problems regarding their design—problems that can get worse when agile methodologies are adopted for rapid results. Managing large-scale...
Ensuring your customers are having positive experiences with your company at all levels, including initial brand awareness and loyalty, is crucial to the success of your business. "Customer Analytics For Dummies" shows you how to measure each stage of the customer journey and use...
