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Inspire!: Why Customers Come Back
Inspire!: Why Customers Come Back

8 POWERFUL WAYS TO INSPIRE TODAY’S TOUGH CUSTOMERS IN TOUGH TIMES AND MAKE THEM STICK!

 

“With Jim Champy’s well-proven gift for keen management analysis, today’s essential notions of business...

The Atomic Corporation: Rational Proposals for Uncertain Times
The Atomic Corporation: Rational Proposals for Uncertain Times

In Atomic the authors' revolutionary theory is put to the test. Looking across all sectors of business, including retail banking, financial services, telecommunications, IT and consultancy, carbon-based corporations (oil and gas companies), and consumer products companies, Camrass and Farncombe discover some real eye-openers, including...

Data Mining Using SAS Enterprise Miner: A Case Study Approach
Data Mining Using SAS Enterprise Miner: A Case Study Approach
To start Enterprise Miner, start SAS and then type miner on the SAS command bar.

Enterprise Miner organizes data analyses into projects and diagrams. Each project may have several process flow diagrams, and each diagram may contain several analyses. Typically each diagram contains an analysis of
...
Outsourcing America: What's Behind Our National Crisis and How We Can Reclaim American Jobs
Outsourcing America: What's Behind Our National Crisis and How We Can Reclaim American Jobs

"Foreword by Lou Dobbs One of the hottest, most controversial topics in the news is the outsourcing of American jobs to other countries. Outsourced jobs are extending well beyond the manufacturing sector to include white-collar professionals, particularly in information technology, financial services, and customer service....

Introduction to Mobile Communications: Technology, Services, Markets
Introduction to Mobile Communications: Technology, Services, Markets
The traditionally separate Fixed, Mobile, and Internet sectors are now converging into a single sector with implications for both technology and business. With so much happening, and so many options available, it is increasingly essential for telecommunication professionals to have a clear view of where the industry is heading. This book provides a...
Rapid Contextual Design: A How-to Guide to Key Techniques for User-Centered Design
Rapid Contextual Design: A How-to Guide to Key Techniques for User-Centered Design
Here are those little gems of advice that a skilled mentor who peered over your shoulder would tell you. If you lack such a mentor, this book is the next best thing, explaining just what you need to do in a straightforward, easy-to-read, easy-to-understand manner.

--Don Norman, Nielsen Norman group, Prof., Northwestern
...
From Java to Ruby: Things Every Manager Should Know
From Java to Ruby: Things Every Manager Should Know
As I drove across the central Texas landscape, my excitement and anxiety were both building. I was driving to a new client that would change everything for me. This short trip would take me an hour south to a small college town, but symbolically I was beginning a much longer journey. I was going from Java to Ruby.

The past year, I had
...
Lean Connections: Making Information Flow Efficiently and Effectively
Lean Connections: Making Information Flow Efficiently and Effectively
Achieve effective information flow through the extended value stream to the end customer

Dependable information flow is a necessary prerequisite to the successful implementation of lean production principles. But while most managers understand how to make materials and manpower flow, the flow of information tends to be much...

Microsoft Dynamics CRM 4 For Dummies (Computer/Tech)
Microsoft Dynamics CRM 4 For Dummies (Computer/Tech)
This book is about Microsoft Dynamics CRM version 4, which we refer to as simply Microsoft CRM or just CRM. We assume that Microsoft CRM just showed up on your desktop computer or notebook. Chances are, you already have some experience with one or more of the popular predecessors to CRM — ACT, GoldMine, SalesLogix, or an earlier release of...
Lean Auditing: Driving Added Value and Efficiency in Internal Audit
Lean Auditing: Driving Added Value and Efficiency in Internal Audit

"How can you argue with the core principles of Lean, that you focuson what provides value to your customer and eliminate work that isnot necessary (muda)? Internal auditors need to understandnot  only who their primary customers are, but what isvaluable to them - which in most cases is assurance that the risksthat matter to the...

Experiment-Driven Product Development: How to Use a Data-Informed Approach to Learn, Iterate, and Succeed Faster
Experiment-Driven Product Development: How to Use a Data-Informed Approach to Learn, Iterate, and Succeed Faster

Improving your craft is a key skill for product and user experience professionals working in the digital era. There are many established methods of product development to inspire and focus teams—Sprint, Lean, Agile, Kanban—all of which focus on solutions to customer and business problems. Enter XDPD, or Experiment-Driven...

Softswitch : Architecture for VoIP (Professional Telecom)
Softswitch : Architecture for VoIP (Professional Telecom)
SOFTSWITCH DISSECTED

SOFT OR HARD? Hardware switches can cost tens of millions and occupy a city block in real estate. Softswitches are a fraction of the cost and the size of a refrigerator. Bypassing big iron can also make for a more efficient development environment, potentially offering more...

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