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Customer Management Excellence
Customer Management Excellence
CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long-term benefits. And while billions are being spent worldwide, as yet there is not one case study of a true CRM focused company that is achieving major business success. Why?
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Derived Langlands: Monomial Resolutions of Admissible Representations (Series on Number Theory and Its Applications)
Derived Langlands: Monomial Resolutions of Admissible Representations (Series on Number Theory and Its Applications)
The Langlands Programme is one of the most important areas in modern pure mathematics. The importance of this volume lies in its potential to recast many aspects of the programme in an entirely new context. For example, the morphisms in the monomial category of a locally p–adic Lie group have a distributional description, due...
Nature Cures: The History of Alternative Medicine in America
Nature Cures: The History of Alternative Medicine in America
Thorough, enjoyable, and rigorous, this study documents the major "unconventional" healing movements of 19th- and 20th-century America. Whorton (history of medicine, Univ. of Washington) traces the origins and influences of Thomsonianism, homeopathy, mesmerism, Christian Science, osteopathy, chiropractic, naturopathy, and acupuncture,...
The Intellectual Foundations of Alfred Marshall's Economic Science: A Rounded Globe of Knowledge
The Intellectual Foundations of Alfred Marshall's Economic Science: A Rounded Globe of Knowledge
This book provides a contextual study of the development of Alfred Marshall's thinking during the early years of his apprenticeship in the Cambridge moral sciences. Marshall's thought is situated in a crisis of academic liberal thinking that occurred in the late 1860s. His crisis of faith is shown to have formed part of his wider philosophical...
The Arrows of Time: A Debate in Cosmology (Fundamental Theories of Physics)
The Arrows of Time: A Debate in Cosmology (Fundamental Theories of Physics)

The concept of time has fascinated humanity throughout recorded history, and it remains one of the biggest mysteries in science and philosophy. Time is clearly one of the fundamental building blocks of the universe and thus a deeper understanding of nature at a fundamental level also demands a comprehension of time. Furthermore, the origins...

Chipless RFID: Design Procedure and Detection Techniques
Chipless RFID: Design Procedure and Detection Techniques

This book examines the design of chipless RFID systems. The authors begin with the philosophy of RFID and its effect on commercial applications. Then, they discuss the chipless RFID systems and the application of chipless RFID systems, the advantages it provides compared to conventional barcode ID and chipped RFID tags. The text then covers...

MVVM in Delphi: Architecting and Building Model View ViewModel Applications
MVVM in Delphi: Architecting and Building Model View ViewModel Applications
Dive into the world of MVVM, learn how to build modern Windows applications, and prepare for cross-platform development. This book introduces you to the right mindset and demonstrates suitable methodologies that allow for quick understanding of the MVVM paradigm. MVVM in Delphi shows you how to use a quick and efficient MVVM...
Iconology, Neoplatonism, and the Arts in the Renaissance (Routledge Research in Art History)
Iconology, Neoplatonism, and the Arts in the Renaissance (Routledge Research in Art History)

The mid-twentieth century saw a change in paradigms of art history: iconology. The main claim of this novel trend in art history was that renowned Renaissance artists (such as Botticelli, Leonardo, or Michelangelo) created imaginative syntheses between their art and contemporary cosmology, philosophy, theology, and...

The Selfish Meme : A Critical Reassessment
The Selfish Meme : A Critical Reassessment
'Distin's discussion is even-handed and informative for those wishing to update themselves on the current state of play in the field.' Scientific and Medical Network Review
'A model of clarity, the book's appeal is wide - from philosophers to sociologists, anyone interested in how cultures change will benefit from reading The Selfish Meme. Her
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The Discourse of Security: Language, Illiberalism and Governmentality (Postdisciplinary Studies in Discourse)
The Discourse of Security: Language, Illiberalism and Governmentality (Postdisciplinary Studies in Discourse)

This book explores how language constructs the meaning and praxis of security in the 21st century. Combining the latest critical theories in poststructuralist and political philosophy with discourse analysis techniques, it uses corpus tools to investigate four collections of documents harvested from national and...

Inside the Security Mind: Making the Tough Decisions
Inside the Security Mind: Making the Tough Decisions
Organizations today commit ever-increasing resources to information security, but are scarcely more secure than they were four or five years ago! By treating information security like an ordinary technological practice—that is, by throwing money, a handful of the latest technologies, and a lineup of gurus at the problem—they...
Foundations of Mac OS X Leopard Security (Books for Professionals by Professionals)
Foundations of Mac OS X Leopard Security (Books for Professionals by Professionals)
A common misconception in the Mac community is that the Mac is more secure than any other operating system on the market. Although this might be true in most side-by-side analyses of security features right out of the box, what this isn’t taking into account is that security tends to get overlooked once the machine starts to be configured for...
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