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CIO Best Practices: Enabling Strategic Value with Information Technology
CIO Best Practices: Enabling Strategic Value with Information Technology
If you are a CIO, or intend to become a CIO, or simply want to understand the strategic importance of IT for your entire enterprise, CIO Best Practices provides you with the best practice guidance on the key responsibilities of the CIO and its important role in modern organizations. This is the most definitive and important work you will...
Information Technology for Management: Improving Strategic and Operational Performance
Information Technology for Management: Improving Strategic and Operational Performance
Students graduating today face a tough job market—making it important that they develop the expertise and critical thinking skills that give them a competitive edge. Information Technology for Management, 8th edition is designed to give students an edge when they face the challenges and opportunities that business...
Marketing Plans for Services: A Complete Guide
Marketing Plans for Services: A Complete Guide

Marketing Plans for Services, Third Edition is written in a pragmatic, action-orientated style and each chapter has examples of marketing planning in practice. The authors highlight key misunderstandings about marketing and the nature of services and relationship marketing.

The marketer is taken step-by-step through the key phases...

New Metropolitan Perspectives: Knowledge Dynamics and Innovation-driven Policies Towards Urban and Regional Transition Volume 2 (Smart Innovation, Systems and Technologies, 178)
New Metropolitan Perspectives: Knowledge Dynamics and Innovation-driven Policies Towards Urban and Regional Transition Volume 2 (Smart Innovation, Systems and Technologies, 178)

?This book presents the outcomes of the symposium “NEW METROPOLITAN PERSPECTIVES,” held at Mediterranea University, Reggio Calabria, Italy on May 26–28, 2020.

Addressing the challenge of Knowledge Dynamics and Innovation-driven Policies Towards Urban and Regional Transition,
...
Email Marketing: An Hour a Day
Email Marketing: An Hour a Day
This book is your guide to understanding the full marketing potential and impact that email can offer to you or your company. It strives to broaden your mind about the opportunities this amazing communication channel offers, and it provides ways to redefi ne the strategic uses of email as an effective marketing vehicle. And it also, we hope,...
North Korea's Military-Diplomatic Campaigns, 1966-2008 (Routledge Security in Asia Pacific Series)
North Korea's Military-Diplomatic Campaigns, 1966-2008 (Routledge Security in Asia Pacific Series)

This book examines North Korea’s nuclear diplomacy over a long time period from the early 1960s, setting its dangerous brinkmanship in the wider context of North Korea’s military and diplomatic campaigns to achieve its political goals. It argues that the last four decades of military adventurism demonstrates Pyongyang’s...

Essentials of Physician Practice Management
Essentials of Physician Practice Management

Essentials of Physician Practice Management offers a practical reference for administrators and medical directors and provides a comprehensive text for those preparing for a career in medical administration, practice management, and health plan administration. Essentials of Physician Practice Management is filled with valuable...

The Seven Keys to Managing Strategic Accounts
The Seven Keys to Managing Strategic Accounts

Strategic accounts are your firm’s lifeblood: they play a critical role in its success or failure. The Seven Keys to Managing Strategic Accounts is filled with best practices and examples of how to intelligently manage key interactions and relationships with these vital accounts—for greater loyalty, higher profitability,...

IT Governance: How Top Performers Manage IT Decision Rights for Superior Results
IT Governance: How Top Performers Manage IT Decision Rights for Superior Results
Firms with superior IT governance have more than 25% higher profits than firms with poor governance given the same strategic objectives. These top performers have custom-designed IT governance for their strategies. Just as corporate governance aims to ensure quality decisions about all corporate assets, IT governance links IT decisions with company...
Agile Career Development: Lessons and Approaches from IBM
Agile Career Development: Lessons and Approaches from IBM
Supercharge Performance by Linking Employee-Driven Career Development with Business Goals

 

How do you make career development work for both the employee and the business? IBM® has done it by tightly linking employee-driven career development programs with corporate...

Intelligent Learning Infrastructure for Knowledge Intensive Organizations: A Semantic Web Perspective
Intelligent Learning Infrastructure for Knowledge Intensive Organizations: A Semantic Web Perspective
In the knowledge society, the traditional facts of business life are volatile and not given. Every organization is challenged in this context, to enrich its sensors, and its internal processes toward the exploitation of tangible and intangible resources.

During the last few years, an important shift in management
...
We Want to Negotiate: The Secret World of Kidnapping, Hostages and Ransom
We Want to Negotiate: The Secret World of Kidnapping, Hostages and Ransom
"A wise and thorough investigation." - Lawrence Wright, author of The Looming Tower and The Terror Years

Starting in late 2012, Westerners working in Syria -- journalists and aid workers -- began disappearing without a trace. A year later the world learned they had been taken hostage by the
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