zIn both business and practice, services have become the most discussed goods category.
Today, many services markets are extremely dynamic, for several reasons.
The banking and airlines industries are heavily affected by the movement
towards globalisation, for example. A second group of service industries are
being liberalised,...
Leadership recruiting and succession rank as the most pivotal agendas
for today’s growth-minded, change-oriented organizations. Given the
risks and rewards inherent in senior-management recruiting, deciding
who leads is the quintessential challenge faced by boards of directors,
senior corporate officers, and division or...
The CRMOD software is built to world-class industry reference models of customer relationship management, and the service provides all the software and features you would need for a world-class customer relationship management practice. This knowledge is essential to keep the costs of investment low and return on the investment high.
Written by the business world's new gurus, Blue Ocean Strategy continues to challenge everything you thought you knew about competing in today's crowded market place. Based on a study of 150 strategic moves spanning more than a hundred years and thirty industries, authors W. Chan Kim and Renee Mauborgne argue that lasting...
From senior executives across the globe, insights for successful project management implementation
The bestselling first edition of Project Management Best Practices: Achieving Global Excellence set the course for project managers navigating the increasingly challenging task of working within global...
Like many things in life, becoming a great manager is in fact a simple process - if only we knew how and changed our current habits. The authors in this book have identified 15 fundamental principles that are exhibited by great managers and which can easily be followed by mere mortals when they have something or somebody to manage. These...
Although there are many how-to books on negotiating, they provide little useful guidance on how to conduct complex realworld negotiations. Advice on conducting two-party negotiations about a modest number of issues isn’t hard to come by, but few negotiations are that simple. While dealing with the other side, negotiators typically also...
“If I was going to start a new business today I would be sure to study and pay close attention to Kevin Ready’s new book, Startup. His wisdom, experience, and his self-effacing and honest writing make this a real gem for aspiring entrepreneurs and business people of all kinds.”
—Bob Beaudine,...
The Cambridge Handbook of Strategy as Practice provides the first comprehensive overview of an emerging and growing stream of research in strategic management. An international team of scholars has been assembled to produce a systematic introduction to the various epistemological, methodological and theoretical aspects of the...
Our collaboration on the research area, strategic cooperative game theory
with asymmetric information, started around the spring of 2000, and
progressed substantially from July 2001 through September 2002 when Ichiishi
was visiting Hitotsubashi University (Yamazaki's affiliation). Through
innumerable discussions during this...
The Microsoft 70-483 exam focuses on a broad range of topics that you can use in your work
as a C# developer. This book helps you understand both the basic and the more advanced
areas of the C# language. It shows you how to use the C# language to create powerful software
applications. This book also shows you how to...
Every aspect of business is impacted by design—from the products or services a company provides, to the various forms of communications that express these products and services, to the many environments, physical or virtual, where customers interact with these offerings. Graphic design can captivate, persuade, motivate, and delight....
