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The Customer Rules
At a recent family gathering in my home, the grown-ups were trading stories about companies that
provide good customer service and those that don't. Out of curiosity, I asked my then twelve-year-old
granddaughter, Margot, what she thought were the most important rules for great service. Without a
moment's hesitation, she... | | | | |
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Pocket PC Database Development with eMbedded Visual Basic
The Pocket PC is the fastest growing platform for building handheld-based enterprise applications. Free from the memory limitations and underpowered processors of other handheld platforms, Pocket Access and eMbedded Visual Basic are providing the Pocket PC with the same one-two punch that Microsoft Access and Visual Basic gave Windows... | | Transforming Business: Big Data, Mobility, and Globalization
A unique perspective of an evolved role for company leadership
Based on the findings of an extensive research project that surveyed more than 5,500 enterprise employees and functional decision makers across the United States and China, Transforming Business: Big Data, Mobility and Globalization explores the influence... | | Systems Engineering Tools and Methods (Engineering and Management Innovations)
With coverage that draws from diverse disciplines, Systems Engineering Tools and Methods demonstrates how, using integrated or concurrent engineering methods, you can empower development teams. Copiously illustrated with figures, charts, and graphs, the book offers methods, frameworks, techniques, and tools for designing,... |
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