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Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery
Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery
Uncover a revolutionary approach to SLAs that will help you gain a competitive advantage in the field

The use of Service Level Agreements (SLAs) will soon become the prevailing business model for delivering a large number of products and services. SLAs offer service providers the ability to distinguish themselves from the competition in...

The Street Smart MBA: 10 Proven Strategies for Driving Business Success
The Street Smart MBA: 10 Proven Strategies for Driving Business Success

Business schools have long enticed students into their MBA programs with the promise that, after a short stint spent studying the ins and outs of the business world, they will be able to step right into the upper echelons of management or launch a business that soon has them flitting about the world in a private jet. "Sounds great,"...

Corporate Sigma: Optimizing the Health of Your Company with Systems Thinking
Corporate Sigma: Optimizing the Health of Your Company with Systems Thinking

One study after the next shows that most employees are unhappy with their jobs and that less than a third actively engage with their work. That means that two out of every three are merely putting in their time, rather than maximizing productivity and attaining satisfaction. One could argue that such a malaise is the symptom of an unhealthy...

Start Your Own Business 2010: How to Plan, Fund and Run a Successful Business
Start Your Own Business 2010: How to Plan, Fund and Run a Successful Business
If you have picked up this guide and are reading this page, the chances
are that you are thinking about starting your own business. And,
despite whichever direction the prevailing economic wind is blowing
in, you are not alone. Until the recession in 2008, more and more
people were...
The Customer Rules
The Customer Rules
At a recent family gathering in my home, the grown-ups were trading stories about companies that provide good customer service and those that don't. Out of curiosity, I asked my then twelve-year-old granddaughter, Margot, what she thought were the most important rules for great service. Without a moment's hesitation, she...
Amazon Web Services Made Simple: Learn how Amazon EC2, S3, SimpleDB and SQS Web Services enables you to reach business goals faster
Amazon Web Services Made Simple: Learn how Amazon EC2, S3, SimpleDB and SQS Web Services enables you to reach business goals faster
Hundreds of thousands of customers have joined the Amazon Web Services™ community in order to build solutions for their businesses. The AWS cloud computing platform provides the flexibility to build your application, your way, regardless of your use case or industry. You can save time, money, and the difficulties of managing your own...
Who Says Elephants Can't Dance?:  Inside IBM's Historic Turnaround
Who Says Elephants Can't Dance?: Inside IBM's Historic Turnaround

In 1990, IBM had its most profitable year ever. By 1993, the computer industry had changed so rapidly the company was on its way to losing $16 billion and IBM was on a watch list for extinction -- victimized by its own lumbering size, an insular corporate culture, and the PC era IBM had itself helped invent.

Then Lou Gerstner was...

Corporate Ethics: How to Update or Develop Your Ethics Code so That it is in Compliance With the New Laws of Corporate Responsibility
Corporate Ethics: How to Update or Develop Your Ethics Code so That it is in Compliance With the New Laws of Corporate Responsibility

Never has ethical business conduct received as much attention and focus as it does at present, in the wake of the far-reaching financial and societal effects of the dramatic collapses that have thundered through Corporate America. Whether your company is private, publicly-held, works with the government – either contractually or through...

Fundamentals of Performance Technology, Second Edition
Fundamentals of Performance Technology, Second Edition
Fundamentals of Performance Technology offers a brief overview of each major component of a Human Performance Technology Model that addresses diagnosing workplace situations, identifying causes, selecting appropriate interventions, implementing change, and evaluating results. The second edition contains two new appendices that describe the ISPI...
Techno Security's Guide to Managing Risks for IT Managers, Auditors and Investigators
Techno Security's Guide to Managing Risks for IT Managers, Auditors and Investigators
This book contains some of the most up-to-date information available anywhere on a wide variety of topics related to Techno Security. As you read the book, you will notice that the authors took the approach of identifying some of the risks, threats, and vulnerabilities and then discussing the countermeasures to address them. Some of the topics and...
The Two Income Trap: Why Middle-Class Mothers and Fathers Are Going Broke
The Two Income Trap: Why Middle-Class Mothers and Fathers Are Going Broke
This groundbreaking exposé brings to light the surprising financial consequences of mothers going to work, and the precarious position of today's middle class.

More than two decades ago, the women's movement flung open the doors of the workplace. Although this social revolution created a firestorm of controversy, no one questioned the...

Hundred Percenters:  Challenge Your Employees to Give It Their All, and They'll Give You Even More
Hundred Percenters: Challenge Your Employees to Give It Their All, and They'll Give You Even More

Push employees to their full potential with “tough love” leadership!

“Provides the tools managers need to take ‘average’ employees and create a culture of accountable, fully engaged people. Managers will learn to recognize their leadership style and understand how they, too, can become Hundred...

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