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Linux Essentials
Linux Essentials

Learn Linux, and take your career to the next level!

Linux Essentials, 2nd Edition provides a solid foundation of knowledge for anyone considering a career in information technology, for anyone new to the Linux operating system, and for anyone who is preparing to sit for the Linux Essentials Exam. Through...

Managing Your Outsourced IT Services Provider: How to Unleash the Full Potential of Your Global Workforce
Managing Your Outsourced IT Services Provider: How to Unleash the Full Potential of Your Global Workforce

Managing Your Outsourced IT Services Provider teaches executives and managers of organizations how to unleash the full potential of their outsourced IT services workforce and IT-enabled business processes safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies,...

Leading the Virtual Workforce: How Great Leaders Transform Organizations in the 21st Century
Leading the Virtual Workforce: How Great Leaders Transform Organizations in the 21st Century

As it turns out Bennis underestimated the impact that bad leadership can have. A combination of greed, hubris, flawed judgment, and miscalculation has made the Enron debacle seem almost quaint by comparison to the global financial crisis that we now face. Although numerous pundits and scholars have advanced many reasons for the...

The Customer Rules
The Customer Rules
At a recent family gathering in my home, the grown-ups were trading stories about companies that provide good customer service and those that don't. Out of curiosity, I asked my then twelve-year-old granddaughter, Margot, what she thought were the most important rules for great service. Without a moment's hesitation, she...
Success Metrics: A Multidimensional Framework for Measuring Organizational Success
Success Metrics: A Multidimensional Framework for Measuring Organizational Success
Learn how to measure success at the individual and organizational levels. By measuring success in multiple dimensions using multivariate methods you will be able to determine what works and what doesn’t. The key is to measure and promote progress in terms of organizational vision, mission, and overarching goals.

Business
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The People CMM: A Framework for Human Capital Management (2nd Edition)
The People CMM: A Framework for Human Capital Management (2nd Edition)

Organizations are now competing in two markets, one for their products and services and one for the talent required to produce or perform them. Success in the former is determined by success in the latter. The ability to compete is directly related to the ability to attract, develop, motivate, organize, and retain the...

Living the Brand: How to Transform Every Member of Your Organization Into a Brand Champion
Living the Brand: How to Transform Every Member of Your Organization Into a Brand Champion
A company's workforce is its most valuable asset. It is the employees who translate an organization's strategy into reality, interact with consumers, and determine the corporate brand. This updated edition of Living the Brand demonstrates how a participatory approach can enhance employee commitment, improve service standards, and focus...
20 Minutes to a Top Performer: Three Fast and Effective Conversations to Motivate, Develop, and Engage Your Employees (Business Books)
20 Minutes to a Top Performer: Three Fast and Effective Conversations to Motivate, Develop, and Engage Your Employees (Business Books)

Transform Average Employees into Powerhouse Performers

“I cannot think of a more important message and timely book. 20 Minutes to a Top Performer offers quick, simple techniques for managers to improve their effectiveness in communicating with their teams.”
Steven Fine, vice president for
...

Managing Change (4th Edition)
Managing Change (4th Edition)

Aimed at students of change management, strategy and organisational change as part of undergraduate, MBA and MA programmes. Thoroughly revised and updated to reflect modern research, this edition explores the concept and practice of change within the broader context of the history, literature and theories of management. The main approaches on...

Transforming Business: Big Data, Mobility, and Globalization
Transforming Business: Big Data, Mobility, and Globalization

A unique perspective of an evolved role for company leadership

Based on the findings of an extensive research project that surveyed more than 5,500 enterprise employees and functional decision makers across the United States and China, Transforming Business: Big Data, Mobility and Globalization explores the influence...

The Street Smart MBA: 10 Proven Strategies for Driving Business Success
The Street Smart MBA: 10 Proven Strategies for Driving Business Success

Business schools have long enticed students into their MBA programs with the promise that, after a short stint spent studying the ins and outs of the business world, they will be able to step right into the upper echelons of management or launch a business that soon has them flitting about the world in a private jet. "Sounds great,"...

Data Mining and Machine Learning in Cybersecurity
Data Mining and Machine Learning in Cybersecurity

In the emerging era of Web 3.0, securing cyberspace has gradually evolved into a critical organizational and national research agenda inviting interest from a multidisciplinary scientific workforce. There are many avenues into this area, and, in recent research, machine-learning and data-mining techniques have been applied to design,...

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