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The Customer Rules
The Customer Rules
At a recent family gathering in my home, the grown-ups were trading stories about companies that provide good customer service and those that don't. Out of curiosity, I asked my then twelve-year-old granddaughter, Margot, what she thought were the most important rules for great service. Without a moment's hesitation, she...
Corporate Sigma: Optimizing the Health of Your Company with Systems Thinking
Corporate Sigma: Optimizing the Health of Your Company with Systems Thinking

One study after the next shows that most employees are unhappy with their jobs and that less than a third actively engage with their work. That means that two out of every three are merely putting in their time, rather than maximizing productivity and attaining satisfaction. One could argue that such a malaise is the symptom of an unhealthy...

Transportation Management with SAP TM 9: A Hands-on Guide to Configuring, Implementing, and Optimizing SAP TM
Transportation Management with SAP TM 9: A Hands-on Guide to Configuring, Implementing, and Optimizing SAP TM

The implementation of a TMS solution is a highly complex and mission critical project. If executed correctly a good TMS can deliver a number of benefits to the organization in terms of optimization, greater efficiency, reduced errors and improved revenue through accurate invoicing. However a number of projects fail to realize these...

Hundred Percenters:  Challenge Your Employees to Give It Their All, and They'll Give You Even More
Hundred Percenters: Challenge Your Employees to Give It Their All, and They'll Give You Even More

Push employees to their full potential with “tough love” leadership!

“Provides the tools managers need to take ‘average’ employees and create a culture of accountable, fully engaged people. Managers will learn to recognize their leadership style and understand how they, too, can become Hundred...

Transforming Business: Big Data, Mobility, and Globalization
Transforming Business: Big Data, Mobility, and Globalization

A unique perspective of an evolved role for company leadership

Based on the findings of an extensive research project that surveyed more than 5,500 enterprise employees and functional decision makers across the United States and China, Transforming Business: Big Data, Mobility and Globalization explores the influence...

Pocket PC Database Development with eMbedded Visual Basic
Pocket PC Database Development with eMbedded Visual Basic

The Pocket PC is the fastest growing platform for building handheld-based enterprise applications. Free from the memory limitations and underpowered processors of other handheld platforms, Pocket Access and eMbedded Visual Basic are providing the Pocket PC with the same one-two punch that Microsoft Access and Visual Basic gave Windows...

Financial Accounting: Information for Decisions (Available Titles CengageNOW)
Financial Accounting: Information for Decisions (Available Titles CengageNOW)

ACCOUNTING: INFORMATION FOR DECISIONS, 6th is proud to define excellence in its approach to Financial Accounting. Clearly illustrating that accounting is the language of business, all students will be able to drive excellence in their own careers when they start with this strong foundation. This innovative approach continues to provide...

Systems Engineering Tools and Methods (Engineering and Management Innovations)
Systems Engineering Tools and Methods (Engineering and Management Innovations)

With coverage that draws from diverse disciplines, Systems Engineering Tools and Methods demonstrates how, using integrated or concurrent engineering methods, you can empower development teams. Copiously illustrated with figures, charts, and graphs, the book offers methods, frameworks, techniques, and tools for designing,...

The Freelancer's Bible: Everything You Need to Know to Have the Career of Your DreamsOn Your Terms
The Freelancer's Bible: Everything You Need to Know to Have the Career of Your DreamsOn Your Terms

Amazingly, one-third of the American workforce is freelance―that’s 42 million people who have to wrestle with not just doing the work, but finding the work, then getting paid for the work, plus health care, taxes, setting up an office, marketing, and so on. Now help is here, and consultants, independent contractors, the...

Software Engineering: Architecture-driven Software Development
Software Engineering: Architecture-driven Software Development

Software Engineering: Architecture-driven Software Development is the first comprehensive guide to the underlying skills embodied in the IEEE's Software Engineering Body of Knowledge (SWEBOK) standard. Standards expert Richard Schmidt explains the traditional software engineering practices recognized for developing projects for...

High-Impact Human Capital Strategy: Addressing the 12 Major Challenges Today's Organizations Face
High-Impact Human Capital Strategy: Addressing the 12 Major Challenges Today's Organizations Face

Traditionally, human resources has focused on recruiting good people, preparing them for assignments, motivating them to perform, and retaining them. These functions remain essential, but to be successful in turbulent times like ours, human capital strategy needs to be broader and much more far-reaching. High-Impact Human Capital Strategy...

Digital Da Vinci: Computers in Music
Digital Da Vinci: Computers in Music

The Digital Da Vinci book series opens with the interviews of music mogul Quincy Jones, MP3 inventor Karlheinz Brandenburg, Tommy Boy founder Tom Silverman and entertainment attorney Jay L. Cooper. A strong supporter of science, technology, engineering and mathematics programs in schools, The Black Eyed Peas founding member will.i.am...

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