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The Customer Rules
At a recent family gathering in my home, the grown-ups were trading stories about companies that
provide good customer service and those that don't. Out of curiosity, I asked my then twelve-year-old
granddaughter, Margot, what she thought were the most important rules for great service. Without a
moment's hesitation, she... | | | | |
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Agile Business Rule Development: Process, Architecture, and JRules Examples
According to Wordnet, a rule is “a principle or condition that customarily
governs behavior” or “a prescribed guide for conduct or action.” Businesses, and
organizations in general, operate under a number of rules: rules about what services
to offer and to whom; rules about how much to charge for those services;... | | Microsoft Windows 7: Essential (Shelly Cashman)
The Shelly Cashman Series® offers the fi nest textbooks in computer education. We are proud of the fact
that our Microsoft Windows 3.1, Microsoft Windows 95, Microsoft Windows 98, Microsoft Windows
2000, Microsoft Windows XP, and Microsoft Windows Vista books have been so well received by students
and instructors. With each new... | | Design and Development of Aircraft Systems (Aerospace Series)
Now covering both conventional and unmanned systems, this is a significant update of the definitive book on aircraft system design
Design and Development of Aircraft Systems, Second Edition is for people who want to understand how industry develops the customer requirement into a fully integrated, tested, and... |
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