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Branded Customer Service : The New Competitive EdgeBy applying the concepts in this book, organizations can use customer service as a powerful tool for establishing and maintaining a distinct brand identity.
Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the... | | Biotech Industry: A Global, Economic, and Financing Overview"The biotech industry is a complex, rapidly evolving, and critical industry. The industry holds great commercial and societal promise, but it is also filled with hype, confusion, and risks. Bergeron and Chan do a remarkable job of providing a sweeping, insightful, and probing assessment of the current state and likely evolution of this global... | | An Encyclopaedia of the History of TechnologyThis one-of-a-kind encyclopedia presents the entire field of technology--from rudimentary agricultural tools to communication satellites--in this first-of-its-kind reference source.
Following an introduction that discusses basic tools, devices, and mechanisms, the chapters are grouped into five parts that provide detailed information... |
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Red Hat Linux Fedora for DummiesThis handy guide helps you work with Fedora by walking you through installing and configuring the OS, getting online, building a firewall, using Windows applications with Wine, tuning in with MPlayer, and much more.
Configure broadband Internet connections, work with OpenOffice.org, and more. Red Hat has merged its flagship Red Hat Linux... | | UNIX: The Complete Reference, Second EditionGet cutting-edge coverage of the newest releases of UNIX--including Solaris 10, all Linux distributions, HP-UX, AIX, and FreeBSD--from this thoroughly revised, one-stop resource for users at all experience levels. Written by UNIX experts with many years of experience starting with Bell Laboratories, UNIX: The Complete Reference, Second... | | Metrics: How to Improve Key Business Results
Metrics are a hot topic. Executive leadership, boards of directors, management, and customers are all asking for data-based decisions. As a result, many managers, professionals, and change agents are asked to develop metrics, but have no clear idea of how to produce meaningful ones. Wouldn’t it be great to have a simple explanation of... |
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Adobe Acrobat 6 PDF Bible"The Acrobat PDF Bible is the gospel truth – a must-have reference for all disciples of the portable document format!"
– Karl De Abrew, CEO, Planet PDF
If Adobe Acrobat 6 can do it, you can do it too ...
The latest upgrade to Adobe Acrobat includes revolutionary enhancements, and this comprehensive... | | | | SAP Query ReportingSAP Query Reporting
is everything an SAP user needs to know to create your own reports in SAP using Query tools, no programming required! Designed as a hands-on learning aid, you will be able to follow along and perform each new skill learned on your own SAP system.... |
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