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Coaching at Work: Powering your Team with Awareness, Responsibility and Trust
"This book comes at a time when we are asking searching questions: How exactly do we earn the loyalty, trust and commitment of our people? How do we balance the needs of our organisations to do more with less with the need to create environments in which people can grow, develop and achieve their aspirations? The answers lie within each... | | Customer Success with Microsoft Dynamics Sure Step
Having invested in Microsoft Dynamics, your enterprise will want to make a success of it, which is where this guide to Sure Step comes in, teaching you how to apply the methodologies to ensure optimum results.
Overview
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Understand how Sure Step helps you envision and implement the right Microsoft Dynamics...
| | Digital Da Vinci: Computers in Music
The Digital Da Vinci book series opens with the interviews of music mogul Quincy Jones, MP3 inventor Karlheinz Brandenburg, Tommy Boy founder Tom Silverman and entertainment attorney Jay L. Cooper. A strong supporter of science, technology, engineering and mathematics programs in schools, The Black Eyed Peas founding member will.i.am... |
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Electrician's Troubleshooting and Testing Pocket Guide, Third EditionThe ultimate electrical equipment troubleshooting pocket guide
Designed for quick reference at any job site, the Electrician's Troubleshooting and Testing Pocket Guide enables electricians using portable meters to test, maintain, and troubleshoot all types of electrical equipment and systems.
This updated... | | The Customer Rules
At a recent family gathering in my home, the grown-ups were trading stories about companies that
provide good customer service and those that don't. Out of curiosity, I asked my then twelve-year-old
granddaughter, Margot, what she thought were the most important rules for great service. Without a
moment's hesitation, she... | | Electronic Enterprise: Strategy and ArchitectureThe evolution from network-centric commerce (EDI) to e-commerce and e-business up to e-enterprise and virtual enterprise is traced and explained in this discussion of the transformation of a business enterprise from an industrial into an information model. Addressed are the strategy and architecture of an e-enterprise, emphasizing the integration... |
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