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Bridging the Culture Gap: A Practical Guide to International Business Communication
Bridging the Culture Gap: A Practical Guide to International Business Communication

As globalization gathers momentum, contact between business people from other countries is becoming more frequent. The more national boundaries a company crosses, the greater the scope for misunderstanding and conflict. To succeed internationally, it is essential to be able to break the barriers of culture, language, and set patterns of...

Business Solutions on Demand: Transform the Business to Deliver Real Customer Value
Business Solutions on Demand: Transform the Business to Deliver Real Customer Value

Based partly on IBM’s own transformation, and partly on the transformations that IBM has helped its clients to achieve, this ground-breaking book shows how companies can increase sales and improve margins by introducing a range of solutions.

It draws upon IBM’s highly readable and fast-paced, Business Solutions on...

Living the Brand: How to Transform Every Member of Your Organization Into a Brand Champion
Living the Brand: How to Transform Every Member of Your Organization Into a Brand Champion

A company’s workforce is its most valuable asset. It is the employees who translate an organization’s strategy into reality, who interact with consumers and who determine the corporate brand.

In this fully updated second edition, Nicholas Ind demonstrates how a participatory approach can enhance employee commitment, improve...

Coaching Handbook: An Action Kit for Trainers and Managers
Coaching Handbook: An Action Kit for Trainers and Managers

Coaching is proving itself to be the most popular and most effective technique in the field of learning and development. Managers are constantly being reminded that coaching is an important part of their role in getting the best from staff, while trainers are increasingly being called upon to coach individuals in a variety of aspects of both...

IT Governance: A Manager's Guide to Data Security and ISO 27001 / ISO 27002
IT Governance: A Manager's Guide to Data Security and ISO 27001 / ISO 27002

Information is widely regarded as the lifeblood of modern business, but organizations are facing a flood of threats to such “intellectual capital” from hackers, viruses, and online fraud.  Directors must respond to increasingly complex and competing...

Bids, Tenders, & Proposals: Winning Business Through Best Practice
Bids, Tenders, & Proposals: Winning Business Through Best Practice

Acknowledged expert Harold Lewis, who has written over 200 successful tenders and proposals, offers “best-practice” advice to help you compete successfully for new work. He covers every step in the process of tendering, including:

  • bidding for public sector contracts;
  • the EU procurement framework;
  • ...
Doing Business With China (Global Market Briefings Series)
Doing Business With China (Global Market Briefings Series)

This new edition of Doing Business with China marks the country’s first two historic events of the twenty-first century. On 11 December 2001, it finally became a member of the World Trade Organization (WTO), and on 15 November of the same year, with the official announcement of Mr. Hu Jintao’s appointment as Mr. Jiang...

Leading the Professionals: How to Inspire & Motivate Professional Service Teams
Leading the Professionals: How to Inspire & Motivate Professional Service Teams

Due to the nature of their work and personalities, many professionals prefer to do things on their own, in their own way. A firm’s best talents may not take too kindly to being told what to do and when to do it. They may resist being managed , and be unenthusiastic about working in a team. Whatever category they fall into—highly...

Making Sense of Change Management: A Complete Guide to the Models, Tools & Techniques of Organizational Change
Making Sense of Change Management: A Complete Guide to the Models, Tools & Techniques of Organizational Change

Making Sense of Change Management is about making change easier. It is aimed at anyone who wants to understand why change happens, how it happens and what needs to be done to make change a welcome rather than a dreaded concept. However, this book is not a ‘one size fits all’ simplistic panacea to all change, whatever the...

Coaching For Change: Practical Strategies For Transforming Performance
Coaching For Change: Practical Strategies For Transforming Performance
An essential tool for anyone who wants to transform performance through the development of a coaching environment, this book looks at how to create, develop and manage change whether in one-to-one situations, team based or within organizations.

Placing coaching right at the heart of the broader Human Resources (HR) and training arena,...

Ethics In Public Relations: A Guide To Best Practice
Ethics In Public Relations: A Guide To Best Practice

Ethical questions and dilemmas are inherent to public relations, and ensuring that practitioners operate ethically is fundamental to the professionalism and credibility of the field. Ethics in Public Relation gives readers the tools and knowledge to enable them to make defensible decisions, and outlines the important ethical concerns in...

Logistics and Retail Management: Insights into Current Practice and Trends from Leading Experts
Logistics and Retail Management: Insights into Current Practice and Trends from Leading Experts

Throughout the last decade there have been steady, incremental improvements and relationship changes in retail logistics. These changes have been fundamental to business efficiency and it is now widely recognized that logistics excellence provides competitive advantage. Emphasis is now on minimizing time to market, maximizing on-shelf...

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