As globalization gathers momentum, contact between business people from other countries is becoming more frequent. The more national boundaries a company crosses, the greater the scope for misunderstanding and conflict. To succeed internationally, it is essential to be able to break the barriers of culture, language, and set patterns of...
Based partly on IBM’s own transformation, and partly on the transformations that IBM has helped its clients to achieve, this ground-breaking book shows how companies can increase sales and improve margins by introducing a range of solutions.
It draws upon IBM’s highly readable and fast-paced, Business Solutions on...
A company’s workforce is its most valuable asset. It is the employees who translate an organization’s strategy into reality, who interact with consumers and who determine the corporate brand.
In this fully updated second edition, Nicholas Ind demonstrates how a participatory approach can enhance employee commitment, improve...
Coaching is proving itself to be the most popular and most effective technique in the field of learning and development. Managers are constantly being reminded that coaching is an important part of their role in getting the best from staff, while trainers are increasingly being called upon to coach individuals in a variety of aspects of both...
Information is widely regarded as the lifeblood of modern business, but organizations are facing a flood of threats to such “intellectual capital” from hackers, viruses, and online fraud. Directors must respond to increasingly complex and competing...
Acknowledged expert Harold Lewis, who has written over 200 successful tenders and proposals, offers “best-practice” advice to help you compete successfully for new work. He covers every step in the process of tendering, including:
This new edition of Doing Business with China marks the country’s first two historic events of the twenty-first century. On 11 December 2001, it finally became a member of the World Trade Organization (WTO), and on 15 November of the same year, with the official announcement of Mr. Hu Jintao’s appointment as Mr. Jiang...
Due to the nature of their work and personalities, many professionals prefer to do things on their own, in their own way. A firm’s best talents may not take too kindly to being told what to do and when to do it. They may resist being managed , and be unenthusiastic about working in a team. Whatever category they fall into—highly...
Making Sense of Change Management is about making change easier. It is aimed at anyone who wants to understand why change happens, how it happens and what needs to be done to make change a welcome rather than a dreaded concept. However, this book is not a ‘one size fits all’ simplistic panacea to all change, whatever the...
An essential tool for anyone who wants to transform performance through the development of a coaching environment, this book looks at how to create, develop and manage change whether in one-to-one situations, team based or within organizations.
Placing coaching right at the heart of the broader Human Resources (HR) and training arena,...
Ethical questions and dilemmas are inherent to public relations, and ensuring that practitioners operate ethically is fundamental to the professionalism and credibility of the field. Ethics in Public Relation gives readers the tools and knowledge to enable them to make defensible decisions, and outlines the important ethical concerns in...
Throughout the last decade there have been steady, incremental improvements and relationship changes in retail logistics. These changes have been fundamental to business efficiency and it is now widely recognized that logistics excellence provides competitive advantage. Emphasis is now on minimizing time to market, maximizing on-shelf...
