Learn IT - Books tags loyalty

The Customer Management Scorecard: Managing CRM for Profit

Kogan Page, 2002

The Customer Management Scorecard is based on a unique global survey conducted by QCi that aimed to reveal the true relationship between effective customer management and business performance. Over 300 global assessments of blue chip companies in 22 countries, across all sectors, were conducted using QCi’s Customer Management...

IT Services Costs, Metrics, Benchmarking and Marketing

Prentice Hall, 2000

IT Services is the first 100% customer-focused guide to satisfying the consumers of your company’s IT services -- and building the loyalty your IT organization needs. In this book, three leading IT professionals present a fully integrated, comprehensive approach to service delivery in today’s global, distributed environments.

...

The Transparency Edge: How Credibility Can Make or Break You in Business

McGraw-Hill, 2003

In The Transparency Edge, leadership expert Barbara Pagano demonstrates that a clear and open business policy is a powerful management tool. Backed by exclusive research of thousands of executives at Fortune 500 companies, this comprehensive guide to what-you-see-is-what-you-get leadership shows you how to practice a transparent...

The Seven Keys to Managing Strategic Accounts

McGraw-Hill, 2003

Strategic accounts are your firm’s lifeblood: they play a critical role in its success or failure. The Seven Keys to Managing Strategic Accounts is filled with best practices and examples of how to intelligently manage key interactions and relationships with these vital accounts—for greater loyalty, higher profitability,...

An Executive’s Guide to Software Quality in an Agile Organization: A Continuous Improvement Journey

Apress, 2018

Imagine a world where product quality is integrated into every function in your organization. Developers, quality engineers, product managers, leaders at all levels, sales, services, and support work together and focus on a shared vision. That vision consists of delivering quality value to customers...

Innovating Analytics: How the Next Generation of Net Promoter Can Increase Sales and Drive Business Results

John Wiley & Sons, 2013

How does a CEO, manager, or entrepreneur begin to sort out what defines and drives a good customer experience and how it can be measured and made actionable? If you know how well the customer experience is satisfying your customers and you know how to increase their satisfaction, you can then increase sales, return visits, recommendations,...

ROI Selling: Increasing Revenue, Profit, and Customer Loyalty through the 360 Sales Cycle

Kaplan Business, 2004

Current economic conditions are forcing everyone from large corporations to smaller privately held companies to maximize their revenue streams from new and existing customers. To be successful, firms today must outsell their competition and exceed customer expectations-thus creating long-term satisfaction and loyalty.

While basic...

A Carrot a Day: A Daily Dose of Recognition for Your Employees

Gibbs Smith, 2004

From the bestselling authors of The 24-Carrot Manager comes a manager's handbook on motivating employees through praise and recognition. Employees fed a steady diet of carrots focus better on company goals. They spot new opportunities faster. They have longer employment life spans (translation: lower turnover). And they can lift companies higher...

Customer Service: New Rules for a Social Media World (Que Biz-Tech)

Que, 2010

Use Social and Viral Technologies to Supercharge your Customer Service!

Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster....

Switching to a Mac For Dummies

For Dummies, 2009

Maybe you love your iPhone or iPod and are curious about other Apple products. Maybe you’ve had one virus scare too many and are fed up with Windows. Maybe the daunting prospect of upgrading to Windows 7 has made you open to other possibilities. Maybe you’re a Mac fan who wants to show a friend how easy and productive Macs...

Blogging to Drive Business: Create and Maintain Valuable Customer Connections

Que, 2010

Use Blogging to Supercharge Sales, Customer Loyalty, Innovation, and Profits

Blogging can help you deepen customer loyalty, reach new customers, gain indispensable feedback, and drive more sales. This no-nonsense guide...

Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty

Jossey-Bass, 2009

"If you think you know everything it takes to attain associate/employee engagement, put yourself to the test. This book provides a holistic approach to engagement that will create the competitive edge required to succeed in this economy."
-- Sharon S. Bilgischer, senior manager, logistics global talent, curriculum and...

Result Page: 8 7 6 5 4 3 2 1