Nearly half of the top one hundred Fortune 500 companies use Six Sigma methodology in some part of their business. These companies have been among the top one hundred for five or more years and consistently report higher revenue and significantly higher profits than competitors. This...

Gross’s new book Why Service Stinks contains the results of his research along with studies from...

This reference provides real-world examples, strategies, and templates for the implementation of effective design control programs that meet current ISO 9000 and FDA QSR standards and regulations-offering product development models for the production of safe, durable, and cost-efficient medical devices and systems.

Details...

Bottlenecks: Aligning UX Design with User Psychology fills a need for entrepreneurs, designers, and marketing...

The telecommunications industry is changing rapidly in its quest to converge voice and data on high-performance multiservice networks that are designed to meet virtually any business and consumer need. These nextgeneration networks are being driven as much by the revenue-generating potential of new integrated applications as they are by the...

When you open the tap to fill your glass with drinking water, you expect the water to be of good quality. But is the water from your tap really safe? The second edition of an industry-wide bestseller, The Drinking Water Handbook explains the many processes employed to make water safe to drink. Starting at the source, it...

PIC Microcontrollers are a favorite in industry and with hobbyists. These microcontrollers are versatile, simple, and low cost making them perfect for many different applications. The 8-bit PIC is widely used in consumer electronic goods, office automation, and personal projects. Author, Dogan Ibrahim, author of several PIC books has now...

Radio Frequency circuits are the fundamental building blocks in a vast array of consumer electronics and wireless communication devices. Jeremy Everard's unique combination of theory and practice provides insight into the principles of operation, together with invaluable guidance to...

Being an effective analyst or a well-informed consumer of analyses requires that you know how to properly define the problem, apply suitable statistical techniques, and clearly and honestly communicate the results. Being a well-informed consumer of analyses requires the same skills so that you can recognize them in action. Robert Carver's...