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ITIL Service Operation 2011 Edition (Best Management Practices)
ITIL Service Operation 2011 Edition (Best Management Practices)

The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key Features The updated ITIL publications share a similar...

Imaging: Upper Extremity, An Issue of Clinics in Sports Medicine, 1e (The Clinics: Orthopedics)
Imaging: Upper Extremity, An Issue of Clinics in Sports Medicine, 1e (The Clinics: Orthopedics)

When sports medicine physicians need another set of eyes to diagnose an elusive condition, like a stress fracture or a neuropathy, medical imaging can help confirm or rule-out a diagnosis. The next two issues of Clinics in Sports Medicine are dedicated to Imaging - Upper and Lower Extremities - respectively. Tim Sanders, MD examines...

Leadership and Motivation: The Fifty-Fifty Rule and the Eight Key Principles of Motivating Others
Leadership and Motivation: The Fifty-Fifty Rule and the Eight Key Principles of Motivating Others
What motivates people – what makes them tick – is a subject of perennial fascination. It is especially important for practical leaders in industry, commerce and the public services – and indeed to anyone who works with other people – to think about this question in some depth.

What is
...
MATLAB: An Introduction with Applications
MATLAB: An Introduction with Applications
The main objective of this book is to provide the students with the opportunity to improve their programming skills using the MATLAB environment to implement algorithms and to teach the use of MATLAB as a tool in solving problems in engineering. This book includes the coverage of basics of MATLAB and application of MATLAB software to...
Cengage Advantage Books: Intermediate Algebra: Connecting Concepts through Applications
Cengage Advantage Books: Intermediate Algebra: Connecting Concepts through Applications

INTERMEDIATE ALGEBRA: CONNECTING CONCEPTS THROUGH APPLICATIONS shows students how to apply traditional mathematical skills in real-world contexts. The emphasis on skill building and applications engages students as they master concepts, problem solving, and communication skills. It modifies the rule of four, integrating algebraic techniques,...

Gradle Beyond the Basics
Gradle Beyond the Basics

If you’re familiar with Gradle’s basics elements—possibly through the author’s previous O’Reilly book, Building and Testing with Gradle—this more advanced guide provides the recipes, techniques, and syntax to help you master this build automation tool. With clear, concise explanations and...

Real-Time Systems: Scheduling, Analysis, and Verification
Real-Time Systems: Scheduling, Analysis, and Verification
This text is based on two rich sources: (1) materials in lecture notes I taught to senior and graduate-level computer science and electrical engineering students at Rice University and at the University of Houston, and (2) my research in the area of timing analysis and verification of real-time systems since the late 1980s,...
Neural Network Design and the Complexity of Learning
Neural Network Design and the Complexity of Learning

Using the tools of complexity theory, Stephen Judd develops a formal description of associative learning in connectionist networks. He rigorously exposes the computational difficulties in training neural networks and explores how certain design principles will or will not make the problems easier.

Judd looks beyond the scope
...

From Logic to Logic Programming (Foundations of Computing)
From Logic to Logic Programming (Foundations of Computing)

This mathematically oriented introduction to the theory of logic programming presents a systematic exposition of the resolution method for propositional, first-order, and Horn- clause logics, together with an analysis of the semantic aspects of the method. It is through the inference rule of resolution that both proofs and computations can be...

Scandinavian Colonialism and the Rise of Modernity: Small Time Agents in a Global Arena
Scandinavian Colonialism and the Rise of Modernity: Small Time Agents in a Global Arena

In Scandinavian Colonialism and the Rise of Modernity: Small Time Agents in a Global Arena, archaeologists, anthropologists, and historians present case studies that focus on the scope and impact of Scandinavian colonial expansion in the North, Africa, Asia and America as well as within Scandinavia itsself. They discuss early...

Management Intelligent Systems: Second International Symposium (Advances in Intelligent Systems and Computing)
Management Intelligent Systems: Second International Symposium (Advances in Intelligent Systems and Computing)

This symposium was born as a research forum to present and discuss original, rigorous and significant contributions on Artificial Intelligence-based (AI) solutions—with a strong, practical logic and, preferably, with empirical applications—developed to aid the management of organizations in multiple areas, activities, processes...

The Customer Rules
The Customer Rules
At a recent family gathering in my home, the grown-ups were trading stories about companies that provide good customer service and those that don't. Out of curiosity, I asked my then twelve-year-old granddaughter, Margot, what she thought were the most important rules for great service. Without a moment's hesitation, she...
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