You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at...
The infamous Suge Knight, former Death Row Records CEO, and I are the only living eyewitnesses to the deadly confrontation on the Las Vegas strip between the occupants of our two vehicles. A violent confrontation that led to the deaths of two of Hip-Hop’s biggest stars (Tupac Shakur & Christopher ‘Notorious B.I.G.’ Wallace)...
This book focuses on the evaluation of delegated and implementing rule-making, based on Articles 290 and 291 TFEU. These articles have attracted considerable attention since their introduction in 2009, and their implementation is one of the most hotly debated questions in European Administrative Law. The book takes up this...
Deciding to take the leap from one technology to another is a difficult one. You face the risk of improper implementation of the technology, which can cause performance issues. You also face possible impact to business logic, which can produce disruption to your customers and partners. Many core business processes were written many years ago and...
Bill Schroder is the stuff teaching legends are made of. He was strict, yet kind; firm and consistent, yet creative and playful when needed. He knew the magical mix of discipline and care needed to ensure the loyalty of his students.
In this warm-hearted, inspiring and often funny memoir, Schroder looks back on four...
Imagine a world where product quality is integrated into every function in
your organization. Developers, quality engineers, product managers, leaders
at all levels, sales, services, and support work together and focus on a
shared vision. That vision consists of delivering quality value to customers...
Since 2011 over 5.6 million Syrians have fled to Turkey, Lebanon, Jordan, and beyond, and another 6.6 million are internally displaced. The contemporary flight of Syrian refugees comes one century after the region's formative experience with massive upheaval, displacement, and geopolitical intervention: the First World War. ...
In The Transparency Edge, leadership expert Barbara Pagano demonstrates that a clear and open business policy is a powerful management tool. Backed by exclusive research of thousands of executives at Fortune 500 companies, this comprehensive guide to what-you-see-is-what-you-get leadership shows you how to practice a transparent...
With electronic commerce growing so rapidly, businesses need to examine critical elements that could influence users' perceptions of business-to-business and business-to-consumer electronic commerce. This book presents a study of key components and concepts of e-commerce, evaluates the critical success factors for global e-commerce, the economics...
Maybe you love your iPhone or iPod and are curious about other Apple
products. Maybe you’ve had one virus scare too many and are fed
up with Windows. Maybe the daunting prospect of upgrading to Windows 7
has made you open to other possibilities. Maybe you’re a Mac fan who wants
to show a friend how easy and productive Macs...
Harness the Power of Your Most Valuable Resource—Your Workforce!
Process improvement approaches like Six Sigma and Lean Enterprise have worked wonders for countless organizations, but in the drive for true excellence, these approaches are only one important part of the formula.
"Reading Brands That Rock is like attending business school, where classes on customer loyalty, consumer behavior, and branding are taught by Mick Jagger, Elton John, Steven Tyler, and Madonna."
–Tommy Hilfiger, Designer
Cadillac and The Rolling Stones. Victoria’s Secret and Madonna. Wal-Mart and...
